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Resolve "Box Sync" (online storage) recent issue of crashing (halting) and not syncing on Mac/macbook

My Box (https://www.box.com/) online storage client software stop working on your Mac recently. I found one possible workaround, and I will describe it here.

  1. Open "Activity Monitor".
  2. Search among "All Processes" for "Box". You will see two process: "Box Sync Engine and "Box Sync". 
  3. Stop those two processes by first selecting process and then pressing "Quit Process".
  4. Download the latest version of "Box Sync" from Box's web site. (I didn't check whether it is a newer version then what I have on my computer.)
  5. Install the latest version of "Box Sync".
  6. Provide account information to login and start syncing.
  7. Your Box should work correctly after executing the above procedure.

I didn't investigate the issue, but I got my Box working by following this procedure.

Hope this help!
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Comments

Ruby Badcoe said…
Thanks for providing the procedure. It will surely help someone who’ll be having the same problem like you had before. By the way, you can have the version upgraded if you’ve downloaded an older version.
March 13, 2013 at 10:56 PM
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